New York State DMV
New York State DMV Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
New York State DMV has a 2.1 star rating from 14 reviews and overall sentiment is negative, with frequent complaints about the website, phone access, delivery of licenses and registrations, and online service issues; some customers praise individual helpful agents.
Key Takeaways for Future Customers
Check New York State DMV reviews before relying on online processes and expect delays; bring documentation to a physical office when possible; persist with calls for resolution; be prepared when requesting refunds or billing corrections.
Negative Feedback / Risk Areas
- Frequent New York State DMV customer complaints about an unreliable website and login portal.
- Long hold times, no option to reach a live agent, and poor phone support for customer service issues.
- Missing or delayed mailed licenses/registrations, billing errors, and slow refunds create financial and access risks.
Positive Feedback
Some users report helpful, patient DMV representatives who resolved issues and assisted with replacements or account problems.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
New York State DMV has a 2.1 star rating from 14 reviews and overall sentiment is negative, with frequent complaints about the website, phone access, delivery of licenses and registrations, and online service issues; some customers praise individual helpful agents.
Key Takeaways for Future Customers
Check New York State DMV reviews before relying on online processes and expect delays; bring documentation to a physical office when possible; persist with calls for resolution; be prepared when requesting refunds or billing corrections.
Negative Feedback / Risk Areas
- Frequent New York State DMV customer complaints about an unreliable website and login portal.
- Long hold times, no option to reach a live agent, and poor phone support for customer service issues.
- Missing or delayed mailed licenses/registrations, billing errors, and slow refunds create financial and access risks.
Positive Feedback
Some users report helpful, patient DMV representatives who resolved issues and assisted with replacements or account problems.
Media from reviews
License expired im out of state
While visiting my son in Ohio, my license expired and I didnt know it. Passed vision test online.
But still cant get license. need 100 characters so I have to keep on talking.,,,
Website log in
They send you from ny.gov to nydmv password reset does not work then back to ny.gov password reset no resolve and repeat!!
User's recommendation: Go to a physical office!!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |Requesting for a refund
- - I tried to buy the pre licensing driving course yesterday.
- - I accidentally bought the defensive driving course.
- - I appreciate guidance on a refund.
I was trying to purchase my 5-hour driving lesson course yesterday, but I accidentally purchased the defensive course. This is my first time purchasing something like this online.
I was trying to get the online pre licensing driving course but accidentally purchased the defensive driving course.
I will really appreciate it if I receive feedback from you concerning a refund. Thanks
I have been waiting since August for my New York State registration
The woman that helped me her name is Kelly. She was very very helpful.
There was just a small glitch in the problem and she fixed it for me. Thank you, DMV.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |New registration that never came in the mail
- - Dealer filed for a new registration and title; DMV says it was sent 25 days ago, but not received, and 800 line is busy, reflecting NYS bureaucracy.
I purchased a car from a dealer in NYS. They sent in the information for a new registration and title.
The NYS DMV states they sent it out, 25 days ago. But yet, I still don't have it. This state is quick to take your money but slow to give you anything back. When you try to call the 800 number supplied, they are too busy to take your call and you get hung up on.
Typical bureaucratic NYS nonsense. They should all be fired and move their jobs to customer service agents overseas.
They want to work and you will get better results. Your tax dollars are at work in New York State - what a joke!
- There are no pros
- Are the worst of the worst
Preferred solution: My registration for my car that I paid for
Contrived and designed to waste time
- - Instructors are rude and condescending with arbitrary failure rules.
- - Tests can be scheduled a month in advance.
- - Fees after two failures are high.
road test for junior license is infamous due to the nature of the instructors: often rude, condescending, and failing due to arbitrary rules or violations that never happened. Tests can only be scheduled a month in advance, so every time one of these retards wake up on the wrong side of their bed, my license is kicked down the road.
additionally, the fee after two failures is total *** It literally incentivizes these already power-tripping instructors to fail you more, funneling more money to the DMV.
If they wanted, I would just donate 50 bucks to be free of this cyclone of retardation and incompetency. also that one guy from peekskill is a *** *** that guy.
User's recommendation: move to africa
Never received the license
Call 646851**** my license never reach me Yet I have no means of contacting these people. I paid, now I cant speak to a person to resolve this loss
User's recommendation: Keep calling?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI had never received my registration after purchasing a new car. Then I went to Florida for six mo,
- - -The DMV wait was about an hour, but the auto system called back within the hour and a patient rep guided me through getting replacement registration.
Today I called the DMV the wait was an hour, yet the auto system which is great called me back
within the hr. I spoke with a great representative who walked me through the process of getting a
replacement reg. I am 78 and need help navigating the computer, He was patient and really
made me feel comfortable with the process,
thank you.
User's recommendation: take your time, and disregard your past feelings about the DMV , as they made the online process great.
Drivers license was never delivered to me, after it was mailed by DMV
- - Ordered and paid for a driver's license, but it didn't arrive.
- - DMV said to wait and call back to get a replacement and be added to fraud watch list.
I ordered and paid for drivers license; the license never came in the mail! After contacting NYS DMV I was instructed to wait and call back today to request a new one and put my name of the fraud watch list!
- Self run machine
- Lack of accountability and efficiency
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerQuestion
- - Moved from Rochester, NY to Florida; license renewal blocked by a $50 suspension fee.
- - Online payment path fails; site asks for a license I don't have.
Hi , my name is Ivonne Y Rosario, DOB 12/30/1972
Eight years ago I moved from Rochester NY to Florida,
I have to renew my drivers license,but there is a block, because I didn't know I have a suspension termination fee of 50.00, I spoke to someone in DMV from Rochester, they told me to pay it online , so I go ahead online to pay but that page asking me the drivers licence which I don't have since I live in Florida then click that page then comes up a blank page saying "This site can't be reached" and I keep calling and there no answer my call only machine, is there is a way to pay talking with a representative, my phone number is 727-324-**** can someone help me please, I will very appreciate a lots.
User's recommendation: I hope they will help me soon .
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |No option to speak with a live Person relating to a Drivers responsibility Test or any other DMV related issue.
- - Unable to reach a live DMV agent after months of calls.
- - Automated systems offer no real help, leading to 0 rating and poor service.
The true rating I would like to give is 0, however, the system does not allow for a 0 rating option. Try as I may for months, I have not been able to speak with a DMV agent, numerous # are provided on line, all automated with no option to speak with a live someone.
The only suggestion to go on line for more of the same useless nothing. Below sub par/non existing service. Beyond disappointing. I am disgusted with this whole process.
And this is suppose to be a Government run Department and service.
0 rating across the board. Total garbage/useless.
- No acknowledge payment for driver responsibility test
- No live agents to service customers
Preferred solution: To speak with a live agent who knows their job and can provide Customer service.
User's recommendation: Whatever you do do not get a speeding ticket or any kind of ticket in New York State. They provide no service Agents to provide service.
Website a trash my 15 year old son can do better coding then there embarrassing representation of a state ran website.
- - Very slow and unresponsive with glitches on pages.
- - Password expired; changed recently, but issues persist with secret questions.
Very slow and unresponsive, glitches can happen at any page. Just recently I had to restarts my password because it was expired (whatever that means)but I changed it the day prior because it said the same thing. Now when I get asked the secret questions to change password, they changed up the last question that I answered the other day and it tells me that I got all the questions wrong when I know the first two questions are right.
User's recommendation: *** no
Bad test instructor
- - Amy at the DMV road tests is rude.
- - She failed me and a friend for no reason.
- - She grabbed the wheel during a turn.
amy from the dmv who gives road tests is the worst *** instructor. she failed me and my friend for no reason.
the *** grabbed the wheel while I was doing a turn.
imo that should be considered unsafe and she shouldn't administer tests. she is also so rude and has a stick up her *** for no reason.
- Amy the drivng instructor
User's recommendation: if you get amy just rebook your test before the results come out
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReplace Plate front
Ny state dont care about the resadents.....
Auto accadent 1 f plate destroyed need 1. And i cant get it typical ny gov sucks. Now ny wants me to write more y barther never gets better its ny commy state gov.
Preferred solution: 1 replacement plate
User's recommendation: Dont bather ny will screw u anyway
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAgent who couldn't speak english well just hung up on me
- - Poor professionalism by the phone agent.
- - Asked to speak with a supervisor over poor communication.
- - The agent hung up on me.
Terrible professionalism by phone agent. Had called but she was really dense.
I requirested to speak with supervisor because communication was terrible.
She just hung up on me! Sad to say, not suprised with NY DMV
DMV sent me a text message
Just trying to get information on my suspension on my vehicle registration due to lapse in insurance. My questions were answered by the customer service rep.
User's recommendation: Just be normal and not get upset
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