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New York State DMV

New York State DMV

dmv.ny.gov
What is your customer experience with New York State DMV?

New York State DMV Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • New York State DMV has 2.3 star rating based on 19 customer reviews. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Pros: Self run machine, There are no pros.
    Cons: Amy the drivng instructor, Are the worst of the worst, Lack of accountability and efficiency.

  • Recent recommendations regarding this business are as follows: "Go to a physical office!", "move to africa", "Keep calling?", "take your time, and disregard your past feelings about the DMV , as they made the online process great.", "*** no".

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Media from reviews

New York State DMV - Website to take the permit test is down
New York State DMV - Refund on Double Payment
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Top New York State DMV Reviews

Positive Review

"I have been waiting since August for my New York State registration"

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The woman that helped me her name is Kelly. She was very very helpful. There was just a small glitch in the problem and she fixed it for me. Thank you, DMV.

Critical Review

"Website log in"

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They send you from ny.gov to nydmv password reset does not work then back to ny.gov password reset no resolve and repeat!! User's recommendation: Go to a...

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Anonymous
map-marker Clifton Park, New York

Website log in

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They send you from ny.gov to nydmv password reset does not work then back to ny.gov password reset no resolve and repeat!!

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User's recommendation: Go to a physical office!!

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Buffalo, New York

Requesting for a refund

Contains 1 confidential file for company representatives

I was trying to purchase my 5-hour driving lesson course yesterday, but I accidentally purchased the defensive course. This is my first time purchasing something like this online.

I was trying to get the online pre licensing driving course but accidentally purchased the defensive driving course.

I will really appreciate it if I receive feedback from you concerning a refund. Thanks

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Anonymous
map-marker Morganville, New Jersey

I have been waiting since August for my New York State registration

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The woman that helped me her name is Kelly. She was very very helpful.

There was just a small glitch in the problem and she fixed it for me. Thank you, DMV.

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Rich C Hoo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Schenectady, New York

New registration that never came in the mail

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I purchased a car from a dealer in NYS. They sent in the information for a new registration and title.

The NYS DMV states they sent it out, 25 days ago. But yet, I still don't have it. This state is quick to take your money but slow to give you anything back. When you try to call the 800 number supplied, they are too busy to take your call and you get hung up on.

Typical bureaucratic NYS nonsense. They should all be fired and move their jobs to customer service agents overseas.

They want to work and you will get better results. Your tax dollars are at work in New York State - what a joke!

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Pros:
  • There are no pros
Cons:
  • Are the worst of the worst

Preferred solution: My registration for my car that I paid for

Anonymous
map-marker Ossining, New York

Contrived and designed to waste time

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road test for junior license is infamous due to the nature of the instructors: often rude, condescending, and failing due to arbitrary rules or violations that never happened. Tests can only be scheduled a month in advance, so every time one of these retards wake up on the wrong side of their bed, my license is kicked down the road.

additionally, the fee after two failures is total *** It literally incentivizes these already power-tripping instructors to fail you more, funneling more money to the DMV.

If they wanted, I would just donate 50 bucks to be free of this cyclone of retardation and incompetency. also that one guy from peekskill is a *** *** that guy.

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User's recommendation: move to africa

Tony R Ald
map-marker San Antonio, Texas

Never received the license

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Call 646851**** my license never reach me Yet I have no means of contacting these people. I paid, now I cant speak to a person to resolve this loss

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User's recommendation: Keep calling?

richard l Dew

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Fort Lauderdale, Florida

I had never received my registration after purchasing a new car. Then I went to Florida for six mo,

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Today I called the DMV the wait was an hour, yet the auto system which is great called me back

within the hr. I spoke with a great representative who walked me through the process of getting a

replacement reg. I am 78 and need help navigating the computer, He was patient and really

made me feel comfortable with the process,

thank you.

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User's recommendation: take your time, and disregard your past feelings about the DMV , as they made the online process great.

Tony R Ald
map-marker New York, New York

Drivers license was never delivered to me, after it was mailed by DMV

I ordered and paid for drivers license; the license never came in the mail! After contacting NYS DMV I was instructed to wait and call back today to request a new one and put my name of the fraud watch list!

View full review
Loss:
$23
Pros:
  • Self run machine
Cons:
  • Lack of accountability and efficiency

Preferred solution: Deliver product or service ordered

Ivonne R Qzj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Question

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Hi , my name is Ivonne Y Rosario, DOB 12/30/1972

Eight years ago I moved from Rochester NY to Florida,

I have to renew my drivers license,but there is a block, because I didn't know I have a suspension termination fee of 50.00, I spoke to someone in DMV from Rochester, they told me to pay it online , so I go ahead online to pay but that page asking me the drivers licence which I don't have since I live in Florida then click that page then comes up a blank page saying "This site can't be reached" and I keep calling and there no answer my call only machine, is there is a way to pay talking with a representative, my phone number is 727-324-**** can someone help me please, I will very appreciate a lots.

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User's recommendation: I hope they will help me soon .

Aurelia P Uag

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cicero, New York

No option to speak with a live Person relating to a Drivers responsibility Test or any other DMV related issue.

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The true rating I would like to give is 0, however, the system does not allow for a 0 rating option. Try as I may for months, I have not been able to speak with a DMV agent, numerous # are provided on line, all automated with no option to speak with a live someone.

The only suggestion to go on line for more of the same useless nothing. Below sub par/non existing service. Beyond disappointing. I am disgusted with this whole process.

And this is suppose to be a Government run Department and service.

0 rating across the board. Total garbage/useless.

View full review
Loss:
$300
Cons:
  • No live agents to service customers
  • No acknowledge payment for driver responsibility test

Preferred solution: To speak with a live agent who knows their job and can provide Customer service.

User's recommendation: Whatever you do do not get a speeding ticket or any kind of ticket in New York State. They provide no service Agents to provide service.

Anonymous
map-marker Brooklyn, New York

Website a trash my 15 year old son can do better coding then there embarrassing representation of a state ran website.

Very slow and unresponsive, glitches can happen at any page. Just recently I had to restarts my password because it was expired (whatever that means)but I changed it the day prior because it said the same thing. Now when I get asked the secret questions to change password, they changed up the last question that I answered the other day and it tells me that I got all the questions wrong when I know the first two questions are right.

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User's recommendation: *** no

jack b Hic

Bad test instructor

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amy from the dmv who gives road tests is the worst *** instructor. she failed me and my friend for no reason.

the *** grabbed the wheel while I was doing a turn.

imo that should be considered unsafe and she shouldn't administer tests. she is also so rude and has a stick up her *** for no reason.

View full review
Cons:
  • Amy the drivng instructor

User's recommendation: if you get amy just rebook your test before the results come out

Howard R Xut

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Replace Plate front

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Auto accadent 1 f plate destroyed need 1. And i cant get it typical ny gov sucks. Now ny wants me to write more y barther never gets better its ny commy state gov.

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Preferred solution: 1 replacement plate

User's recommendation: Dont bather ny will screw u anyway

Peter L Lqm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Las Vegas, Nevada

Agent who couldn't speak english well just hung up on me

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Terrible professionalism by phone agent. Had called but she was really dense.

I requirested to speak with supervisor because communication was terrible.

She just hung up on me! Sad to say, not suprised with NY DMV

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Anonymous
map-marker Hagaman, New York

DMV sent me a text message

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Just trying to get information on my suspension on my vehicle registration due to lapse in insurance. My questions were answered by the customer service rep.

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User's recommendation: Just be normal and not get upset

Natan Moo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Grand Island, New York

They suck

Recieved a letter yesterday informing me of my licenses suspension effective tomorrow, for not insuring an auto I sold a month before the insurance ended.

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User's recommendation: Move outta ny

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