New York State DMV Phone Numbers and Emails

Toll-Free Number:

  • (800) 662-1220
    For the Deaf (TDD)
Send Message

Customer Service:

  • (518) 474-5766
    Bad Check
  • (518) 474-1509
    Division of Safety and Business Hearings
  • (518) 474-0700
    Insurance Services Bureau
  • (518) 473-1079
    Odometer Crimes Unit
  • (518) 402-4838
    Personalized and Custom Plates
  • (518) 474-0904
    Refund/Credit Card
  • (518) 486-6560
    Salvage Vehicles
  • (518) 473-0399
    Salvage Vehicles
  • (518) 402-2100
    Schedule a Road Test
  • (518) 486-4714
    Title Services Bureau
  • (718) 488-5710
    Traffic Violations Bureau (TVB)
  • (718) 477-4820
  • (518) 486-9786

Jobs/ Career:

  • (518) 473-0974

Technical Support:

  • (800) 698-2931

New York State DMV Emails:

Accessibility
Customer Service
Jobs/ Career
Technical Support
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New York State DMV Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    88% phone 12% email
  • The best phone number to call New York State DMV is 8006621220. 59% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Tuesday and Thursday, while the shortest are on Sunday and Saturday. The average call time is 15 seconds.

  • Be prepared for the call as New York State DMV may ask you for the following information to identify you as a customer: first and last name.

View full overview ›

How to Contact New York State DMV Customer Service?

Most Popular Number:

(800) 662-1220
For the Deaf (TDD)
Total calls: 126 Issues resolved: 5 Last call: Jun 20, 2024

The New York State DMV company provides several contacts. Need general customer support for any questions related to online transactions and other services? Call 1-518-486-9786 or 1-800-698-2931. If you want to get language assistant, dial the first of these New York State DMV phone numbers and then press 9. To get in touch with insurance services bureau, dial 1-518-474-0700. The rest of the company contacts of a DMV directory are available after clicking on the “Directory of DMV phone numbers” hyperlink on the “Contact Us” page of the company website.

To contact the New York State DMV customer service in writing, go to the “Contact us” page, click on the “ask DMV a question” hyperlink in the “Ask us a question online” block. Choose the necessary categories options and fill out all fields of a contact form.
If you notice that certain information is not available on the official company site or have other accessibility problems, send a letter about it to the following New York State DMV email: accessibility@dmv.ny.gov. Want to place a complaint against a DMV regulated automotive business? Apply to the company specialist at CSR@dmv.ny.gov.

If you need to get in touch with the New York State DMV customer support team via chat, click on the round icon in the lower right corner of the official site. Type your message in a special field of an online chat window and a virtual agent will give you an answer. Pay attention that you can change language on Spanish by clicking on “Change to Spanish” button.

The DMV call Center business hours are Monday through Friday from 8 a.m. to 4:30 p.m. Eastern Time. On the weekends and during state holidays, the customer care representatives do not operate. If you are going to get in touch with insurance Services Bureau, do it between 8:30 a.m. and 4:15 p.m. Eastern Time weekdays. To find out the DMV customer service number hours of the rest phone lines, follow the “directory of DMV phone numbers” hyperlink on the “Contact Us” page of the official company site.

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Contact Information

New York State DMV Website:

New York State DMV Help Center:

Corporate Office Address:

New York State Department of Motor Vehicles
6 Empire State Plaza
Albany , New York 12228
United States

Other Info (opening hours):

Customer Support Hours:
Weekdays: 8:00 AM -4:30 PM (EST)

Additional Contact Number:
711 - Telecommunications Device for the Deaf (TDD)


More contact details

New York State DMV Rating Based on 15 Reviews

Rating details

2.4
more details
Product or Service Quality
Customer service
Price Affordability
Website

Rating stats

Rating trend

Summary of New York State DMV Customer Service Calls

213 TOTAL
CALLS
00:15 AVG CALL
DURATION
11% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call New York State DMV?

Request for Information Question:

  • “Schedule an appointment”
  • “Need help with renewing my ID”
  • “I like to know if i can drive my car with Puerto Rico Licence plates and for how long in new york”

Activation/ Cancellation Question:

  • “Car was reported stolen and I was not the one who reported it and now unable to renew registration”
  • “To renew my non-drvers license”
  • “Renewal of id”

Shipping and Delivery Question:

  • “Never received the license”
  • “Never received”
  • “To see where is my drivers license”

Product/ Service Question:

  • “Insurance lapse”
  • “Can you please check if got the insurance card”
  • “Paper work”

Return/ Replace Question:

  • “Replace Plate front”
  • “I havent recieved my replacement id”
  • “Replacement id”

Account Question:

  • “Can’t log in”
  • “Account log in”
  • “Can't log in”

Refund Question:

  • “Received letter in the mail stating I am owed a refund”

Cards Question:

  • “Pin number”

Staff Question:

  • “To be placed back on the hire list for customer service representative”

Website/ Application Question:

  • “Website to take the permit test is down”

Other Question:

  • “Have drivers manual mailed”
  • “License”
  • “Appoimtment”

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