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Contact New York State DMV Customer Service

How to Reach a Person at New York State DMV

Verified Contact Information

Toll-Free Number:

  • 1-800-662-1220
    Telecommunications Device for the Deaf (TDD)
Call Now
Send Message

Customer Service:

  • 1-518-474-1509
    Division of Safety and Business Hearings
  • 1-518-486-9786
    General Telephone Assistance
  • 1-800-698-2931
    General Telephone Assistance
  • 1-518-474-0700
    Insurance Services Bureau
  • 1-518-402-4838
    Personalized and Custom Plates
  • 1-518-474-0904
    Refund/Credit Card
  • 1-518-486-6560
    Salvage Vehicles
  • 1-518-473-0399
    Salvage Vehicles
  • 1-518-402-2100
    Schedule a Road Test
  • 1-518-486-4714
    Title Services Bureau
  • 1-718-488-5710
    Traffic Violations Bureau (TVB)
  • 1-718-477-4820
    White Plains District Office

Accounting/ Billing:

  • 1-518-474-5766
    Bad Check

Accessibility:

accessibility@dmv.ny.gov

Customer Service:

csr@dmv.ny.gov

New York State DMV Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular New York State DMV Phone Number
1 (800) 662-1220
Average Calls duration
1 minute
Most Popular New York State DMV Email Address
accessibility@dmv.ny.gov
Issue Resolution Rate
Low (10% reported full resolution)
New York State DMV Customer Service Rating
3 out of 5
Overall Customer Sentiment
Mostly neutral
View full overview

How to Contact New York State DMV Customer Service?

Most Popular Number:

(800) 662-1220
Telecommunications Device for the Deaf (TDD)
Total calls: 195 Issues resolved: 7 Last call: Jul 10, 2026

The New York State DMV company provides several contacts. Need general customer support for any questions related to online transactions and other services? Call 1-518-486-9786 or 1-800-698-2931. If you want to get language assistant, dial the first of these New York State DMV phone numbers and then press 9. To get in touch with insurance services bureau, dial 1-518-474-0700. The rest of the company contacts of a DMV directory are available after clicking on the “Directory of DMV phone numbers” hyperlink on the “Contact Us” page of the company website.

To contact the New York State DMV customer service in writing, go to the “Contact us” page, click on the “ask DMV a question” hyperlink in the “Ask us a question online” block. Choose the necessary categories options and fill out all fields of a contact form.
If you notice that certain information is not available on the official company site or have other accessibility problems, send a letter about it to the following New York State DMV email: accessibility@dmv.ny.gov. Want to place a complaint against a DMV regulated automotive business? Apply to the company specialist at CSR@dmv.ny.gov.

If you need to get in touch with the New York State DMV customer support team via chat, click on the round icon in the lower right corner of the official site. Type your message in a special field of an online chat window and a virtual agent will give you an answer. Pay attention that you can change language on Spanish by clicking on “Change to Spanish” button.

The DMV call Center business hours are Monday through Friday from 8 a.m. to 4:30 p.m. Eastern Time. On the weekends and during state holidays, the customer care representatives do not operate. If you are going to get in touch with insurance Services Bureau, do it between 8:30 a.m. and 4:15 p.m. Eastern Time weekdays. To find out the DMV customer service number hours of the rest phone lines, follow the “directory of DMV phone numbers” hyperlink on the “Contact Us” page of the official company site.

PissedConsumer Club

Contact Information

New York State DMV Website:

New York State DMV Help Center:

Corporate Office Address:

New York State Department of Motor Vehicles
6 Empire State Plaza
Albany, New York 12228
United States

Other Info (opening hours):

Customer Support Hours:

Monday - Friday: 8:00am - 4:00pm EST


Additional Contact Number:

711 - Telecommunications Device for the Deaf (TDD)

More contact details

Summary of New York State DMV Customer Service Calls

288 TOTAL
CALLS
01:15 AVG CALL
DURATION
10% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call New York State DMV?

Request for Information Question:

  • “A question about suspended license plates”
  • “Question about trailer registration”
  • “Questions about renewing my license online”

Product/ Service Question:

  • “Insurance”
  • “License expired im out of state”
  • “I want to show proof of my car insurance”

Account Question:

  • “Suspended license”
  • “My license is suspended”
  • “Disabled parents”

Activation/ Cancellation Question:

  • “Renew registration”
  • “Drivers License renewal status”
  • “My renewal driver”

Payments and Charges Question:

  • “I paid on line for my passport and haven't received it yet”
  • “About payment for registration”
  • “Paid for drivers abstract and never recieved it in email”

Return/ Replace Question:

  • “Change driving license address”
  • “Replace Plate front”
  • “Registration and change of address”

Shipping and Delivery Question:

  • “Never received the license”
  • “Never received”
  • “To see where is my drivers license”

Refund Question:

  • “Received letter in the mail stating I am owed a refund”

Cards Question:

  • “Pin number”

Staff Question:

  • “To be placed back on the hire list for customer service representative”

Website/ Application Question:

  • “Website to take the permit test is down”

Other Question:

  • “Missing license plate”
  • “Received a letter from DMV”
  • “Tickets”

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